Terms and Conditions

Selling your jewellery online

Transaction Restrictions

This service is offered for your personal use only
To use this service you must confirm that:
1. You are at least 18 years of age
2. You own the gold that you are wanting to sell, and are not acting as an agent for someone else
3. You have a UK bank account
To ensure that we meet all our legal obligations, should the value of your items exceed £1,000, you agree that you may be required to provide us with proof of ownership and identification. Where required, this would need to be completed prior to any payment being made to you.

Postal Service

Posting Items using our packs

The pack that you receive will provide a form for you to return. Please ensure that you return this with your items to enable us to identify you as the customer. Place all the items and the form into the prepaid Royal Mail Special Delivery bag and take this to your local Post Office, where you will be given a receipt for your items.

Our packs are insured in case of loss or damage, before it is received in our office, up to the value of £500.
If you believe your items are valued at above that, then please request more than one envelope when completing the form.
Alternatively you can opt to purchase additional insurance, at your cost, direct from your local Post Office.


Posting Items direct – without our pack

By using this service you agree that it is your sole responsibility to package your items securely and to post these to us using Royal Mail Special Delivery. Your package should contain your items and the completed slip that is available for download with the label.
Cashpoint UK recommends that all customers use Royal Mail Special Delivery to send your items to us. This allows you to ensure that the appropriate level of insurance is in place, the weight of your package is registered and it also allows you to track your item.
Once your package is received at our offices, our staff will weigh the packed item and document this in the event of a dispute in relation to a weight discrepancy. All packages will be opened under CCTV surveillance and in the event of a discrepancy; the CCTV footage will be reviewed.
By using this service you agree that in the event of a discrepancy that the weight taken by Cashpoint UK at the time of receipt will be deemed the accurate weight. You agree that should you utilise any alternative methods of postage, other than Royal Mail Special Delivery, that you will take sufficient insurances and that you remain solely responsible for the goods.

Insurances

Royal Mail Special Delivery allows you to claim compensation up to £500 or the value of the item, whichever is the lower if the item is lost or damaged as standard.
Additional compensation cover up to £2,500 can be purchased from the Post Office.
All claims are to be made directly to the Royal Mail. You will be required to include your proof of purchase receipt.

How we value your items

• When you items are received we will notify you via email. Our expert staff will then weigh and assess the carat of your items.
• You agree that as part of the process we may be required to test your gold to validate its authenticity.
• By agreeing to the testing, you confirm that you understand that the process may result in a small mark appearing on your gold. This mark may affect the value of your gold should you wish it to be returned to you for sale elsewhere.
• If you do not wish your gold to be tested then please do not use this service.
• If we cannot validate the authenticity of your items, you will be contacted via telephone and your items will be returned to you using Royal Mail Registered post.
• On occasions, items that are received by us may have a retail value that is higher than the price given based on weight and carat. Should this arise we will advise you, during the offer process, that the offer made is based on the resale value and that by accepting the offer you agree that the item(s) may be re-sold in one of our branches.

Offer method and duration

Following valuation of your items we will contact you via telephone to discuss the price offered. At this stage we will fully disclose the weight, carat and/or resale value if applicable.
The offer we make to you is for the entire item i.e. an item may have gemstones as part of the setting. Cashpoint UK will not return gemstones and/or other materials to you as part of the offer. However, should the offer be declined by you then we will return the entire item. Once an offer has been made and accepted, we will provide you with all the relevant details via email. Upon return confirmation and acceptance to our terms of purchase we will then process the payment to you.
If acceptance of the offer is not received, we will attempt to make contact with you again via email after 48 hours.
If acceptance of the offer is still not received we will return your items to you using Royal Mail Special Delivery.
If you decline the offer we will return your items to you using Royal Mail Special Delivery.

Returned Items

In the event that you decline the offer or that we do not receive confirmation of your acceptance of the offer your goods will be returned to you using Royal Mail Special Delivery with standard insurance of £500 included.
Should we not be able to validate the authenticity of your items, these will be returned to you within 5 working days via Royal Mail Registered post.

Payment

Once an offer has been agreed we will discuss with you and arrange your preferred payment method.
For Bank transfers the information will be taken at the point of acceptance.
You confirm understanding and agree that once an offer has been accepted by you, no returns of the items will be processed.

Gold Ownership

All items remain in your ownership until an offer is accepted. Following which ownership of the items is transferred to Cashpoint UK.
You remain the owner of any non-validated items that are returned, at all times.
Cashpoint UK will not be responsible for any loss or damage of the items when they are delivered to the address that you have provided.

Responsibility

Cashpoint UK accepts responsibility for any loss or damage to your goods once accepted by us from the Royal Mail.
Validated items lost or damaged during return are the responsibility of the Royal Mail, and a claim can be made for compensation up to the insurance value of £500.
Cashpoint UK will make this claim on your behalf.

Yours

Should any losses arise due to the ownership of the items being questioned, you are responsible for those losses.

Ours

Our Terms and Conditions do not include any items that will affect your statutory rights.

Selling your Watch online

All communications are conducted on a “subject to contract” basis, and include communications by email, internet, telephone, fax and post and via any other means.

Cashpoint UK will not enter into a legally binding contract with you, the owner of the watch which is the subject matter of the purchase in any circumstances until:
Cashpoint UK has received the item and has conducted a detailed valuation of the watch and inspected any accompanying documentation, AND The parties have entered into the standard written contract of purchase as issued by Cashpoint UK.

The terms of which include, although are not limited to, the items detailed below.

The Seller's attention is drawn in particular to the provisions in Limitation of Liability

Transaction Restrictions

This service is offered for your personal use only

To use this service you must confirm that:
You are at least 18 years of age
You own the watch that you are wanting to sell, and are not acting as an agent for someone else
You have a UK bank account

Pre-contractual

To enable Cashpoint UK to deliver the most appropriate valuation, you will be required to disclose full information on the condition and type of the watch.

The valuation you receive will be based upon Cashpoint UK having inspected the watch and will reflect the overall condition of the item and any additional costs that will be incurred to ensure that the item is saleable.

Any valuation provided is on a “subject to contract” basis and is not legally binding. Cashpoint UK reserves the right to withdraw from the transaction at any time with no liability to the Seller and without legal consequence to us.

Upon the agreement of a sale, you will warrant that you are the legal owner of the watch and agree to transfer the full unencumbered legal title and full ownership of the watch to Cashpoint UK.

Pricing

Any valuation quoted will be in Pounds Sterling and be defined as the net cost. The Seller is responsible for finding further information in relation to any VAT implications.

Valuations are based on several factors, including the information as provided by you, the Seller. Any valuation that is given based upon inaccurate information should not and cannot be relied upon by you, and the valuation may change subject to the correct information being supplied. In the unlikely event that an error is identified in the valuation, this will be rectified by us as soon as is practical. Cashpoint UK accepts no liability for errors that have occurred by system defaults or decisions made in error.

Ownership and Responsibility

Cashpoint UK accepts responsibility for any loss or damage to your goods once accepted by us from the Royal Mail. All items remain in your ownership until a contract is agreed and full payment is received by you. Following which ownership of the item is transferred to Cashpoint UK.

Payment

Cashpoint UK will make payment to the designated account held in the name of the Seller, in Pounds Sterling. Payment will be via BACS, with funds deposited in your account with 3 – 5 working days, dependant on your bank.

Cashpoint UK reserve the right to withdraw the contract should information be brought to light that affects the saleability of the watch i.e. title is questioned. Should this occur payment will not be made.

You confirm understanding and agree that once a contract has been accepted by you and payment has been received, no returns of the items will be processed.

Seller's warranties

You warrant that:
To the best of your knowledge all information provided is true and accurate
That the watch is not subject to any undisclosed finance
You are the legal owner of the watch, and that no other person can lay claim to the watch
The watch has not been subjected to substantial repairs or to the best of your knowledge been an insurance write off
Where documentation is provided that this is genuine
There are no undisclosed physical or title defects that you are aware of

Cancellation

Should you, the Seller, wish to cancel the sale after the contract has been agreed, this is at the total discretion of Cashpoint UK. Please note that should Cashpoint UK have incurred any costs from when the contract was agreed to the time the cancellation request is received, the Seller will be liable for these and payment will need to be received, in full, before the watch is returned.

Delivery

By using this service you agree that it is your sole responsibility to package your items securely and to post these to us using Royal Mail Special Delivery. Your package should contain sufficient details to allow us to identify you as a customer and include your name, address, items posted and the reference number provided by us.
The Cashpoint UK recommends that all customers use Royal Mail Special Delivery to send their items to us. This allows you to ensure that the appropriate level of insurance is in place and it also allows you to track your item.
Once your package is received at our offices, you will be notified of safe receipt.
You agree that should you utilise any alternative methods of postage, other than Royal Mail Special Delivery, that you will take sufficient insurances and that you remain solely responsible for the goods.

Watch Inspection

Upon receipt the watch will be inspected by Cashpoint UK. A valuation of the item will be made once the full inspection has been completed. Should further information be presented that was not disclosed at time of sending the watch a revised valuation may be offered.

Servicing

Where an item is received that upon valuation is deemed as requiring work or a service, this cost will be reflected in the total offer made.

Postal Insurances

Royal Mail Special Delivery allows you to claim compensation up to £500 or the value of the item, whichever is the lower if the item is lost or damaged as standard.
Additional compensation cover up to £2,500 can be purchased from the Post Office.
All claims are to be made directly to the Royal Mail. You will be required to include your proof of purchase receipt.
Should the value of your item exceed the maximum £2,500 compensation cover available through Royal Mail, and we have specifically asked you to send the item in for valuation, the difference will be covered under our personal insurance.

The Cashpoint UK Insurances

The Cashpoint UK is responsible for your item once signed for at our offices. Your item is covered under our insurance policy and the replacement value of your item will be deemed to be the latest trade sale valuation.
Settlement against any insurance claim will be made to you once payment has been received by Cashpoint UK from our insurance company. Limitation of liability
Nothing in these conditions shall limit or exclude Cashpoint UK for:
Fraudulent misrepresentation
Breach of the Sale of Goods Act 1979
Defective products under the Consumer Protection Act 1987
Force Majeure
We will not be liable or responsible for any delay in performance of or failure to perform any of our obligations under a contract that is caused by events outside our reasonable control.

Changes to Terms and Condition

We reserve the right to amend these terms and conditions, at which time you will be subject to the terms and conditions that are in force at the time that a contract of sale is agreed.
Should the changes required be made by law, the terms and conditions will apply to all sale contracts Our Terms and Conditions do not include any items that will affect your statutory rights.

Rights of Third Party

Enforcement of this agreement and its terms is restricted to party’s involved in the agreement only.
.

Legal


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cashpoint UK Holding Plc’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Cashpoint UK’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Cashpoint UK ,12 Alderman's Hill, London, N13 4P.

Our company registration number is 1979364. The term ‘you’ refers to the user or viewer of our website.

Whose services do we supply?

All the products and services detailed on the website are done so through Cashpoint UK Holdings Plc and wholly owned subsidiaries.

Privacy Policy

Cashpoint UK is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.

Cashpoint UK may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Ways in which we collect data

We may collect your personal information in the following ways:

When you create an online account on our website

When you place an order with us

Information captured of any visits you make to our website, including sign up to our newsletter

Any information supplied by you, should you make contact with our Expert Team

What we collect

We may collect the following information:

Your name (in full)

Your contact information including email address

Demographic information such as full address

Any other information relevant to the purchase (excluding payment details)

Any information captured during the setup of your online account (excluding payment details)

Specific information in reference to the item purchased

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

The handling of orders and delivery.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

We may contact you by email, phone, SMS or mail.

To help us to detect and prevent fraud and misuse of our website

Information Disclosure

Cashpoint UK will not disclose your personal information outside of the group except where we have your explicit consent or where we are required to do so by law.

Website information we collect

We collect information from you when you complete our on-line forms, by means of 'persistent cookies' when you use our site, and in the form of 'traffic data'.

On-line Data

We collect information you give us when you open an ‘Online Account’ and where you make a purchase through us. We require only the information we need to provide a service to you, such as your name, postal address, telephone number and email address. Where we would like more information to help us improve our services, over and above the basic required information, it will be clear that your response is voluntary and you are free not to provide us with more information if you would prefer not to do so.

Persistent cookies

For information on cookies and how this website uses them please see our cookie policy.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. [Google] [We] will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Traffic data

We keep a record of traffic data which is logged automatically by our ISP's servers, and which we analyse. This includes your IP address, the URL you visited before ours, the URL you visit after leaving our site and which pages you visit on our site. We do not store or analyse this traffic data in a way that identifies you as an individual.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We do not store your credit / debit card information. All transactions are processed using secure SSL technology. Sensitive card data is encrypted and delivered securely to our payment provider Sage Pay. No payment data is stored on our servers and we will not have access to view your information at any time.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at our registered office address: Cashpoint UK, 2nd Floor, 2 Burgage Square, Merchant Gate, Wakefield, WF1 2TS

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable and is currently £10. If you would like a copy of the information held on you please write to Cashpoint UK, Cashpoint UK ,12 Alderman's Hill.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.